Compliance Contact हिन्दी

Padmanex solutions directory

Ten solution areas, described the way a department tenders for them. See the standards every system meets.

What each solution includes

e-Governance platform development

End-to-end citizen service platforms, application intake, verification, sanction, disbursal and status tracking, with the audit trail a scheme is answerable for.

  • Aadhaar and non-Aadhaar verification paths
  • Assisted mode for Common Service Centres and ward offices
  • SMS and IVR status updates for applicants without smartphones
  • Scheme guideline changes handled as configuration without a new release

Single window solutions and dashboards

One entry point for approvals, registrations and compliance across departments, so an applicant does not chase the same document through four offices.

  • One application, one identifier, tracked across every department it touches
  • Deemed-approval clocks where the statute provides for them
  • Departmental SLAs visible to the applicant as well as to staff
  • Integration with the departmental systems already in place

Municipal revenue and collections

Property tax, user charges, trade licensing and rentals, demand generation through receipt, reconciliation to treasury, and DCB reporting in the state’s required format.

  • Demand register that reconciles to treasury without manual assembly
  • Counter, field, UPI and bank collection into one receipt series
  • Assessment history preserved so past demands stay defensible
  • DCB reporting in the format the state prescribes

Examination and recruitment systems

Notification through result, online applications at scale, fee collection, admit cards, centre allocation, OMR or CBT evaluation, and results with an auditable trail.

  • Application load tested against peak-day traffic
  • Fee reconciliation to the last rupee, with a settlement report
  • Centre and roll-number allocation with auditable randomisation
  • Result publication with a locked, timestamped evaluation trail

Transport and vehicle systems

Licensing, permits, fitness and fee collection, integrated with the national SARATHI and VAHAN stacks.

  • SARATHI and VAHAN integration, with no parallel register
  • Slot booking that survives a demand spike
  • Fee collection reconciled to treasury daily
  • Enforcement and permit data usable by field staff on mobile

Grievance redressal and case management

Intake, routing, escalation and closure against citizen-charter and statutory timelines, with pendency reporting an officer can defend in review.

  • Timeline clocks set to the statutory or charter limit
  • Escalation to the designated officer by name
  • Closure that requires an action record
  • Ageing and pendency at ward, zone, district and state level

Departmental data integration

Bringing legacy registers into one reconcilable record without discarding the history in them, with an API layer so the next system needs no further migration.

  • Entity resolution across registers never designed to match
  • Migration with a reversible audit trail to source
  • Golden-record governance naming the department owner of each field
  • An API layer so the next system needs no further migration

MIS, dashboards and statutory reporting

Figures that tie to the transactional record with drill-through to source, and periodic returns generated automatically.

  • Figures that tie to the transactional record, with drill-through
  • Scheduled returns generated automatically
  • Exports in the exact layout the requesting authority specifies
  • Access control by role and jurisdiction, logged

Legacy modernisation and data migration

Moving departments off unsupported stacks while preserving every record and every sanction already issued, with reversible, documented data lineage.

  • Strangler-pattern migration so the department is never mid-cutover on a deadline
  • Read-only preservation of the legacy system until reconciliation signs off
  • Documented data lineage from old schema to new
  • No regression in statutory reports, verified against real periods

Manpower and resource augmentation

Deputed technical staff working inside the department under its direction, for operations, data entry supervision, helpdesk and MIS support.

  • Staff deputed under departmental direction, with defined reporting
  • Background-verified and trained on the department’s own SOPs
  • A named backup for every deputed role
  • Monthly utilisation and deliverable reporting

Standards

Standards every system meets

GIGW 3.0

Guidelines for Indian Government Websites, applied to every citizen-facing interface.

WCAG 2.1 AA

Tested with keyboard-only navigation and a screen reader as well as automated checks.

DPDP Act, 2023

Purpose limitation, retention limits and breach notification designed in, with the department as Data Fiduciary.

CERT-In audit

Built to pass an independent security audit by a CERT-In empanelled auditor before go-live.

Hosting

Deployable to NIC, MeghRaj, a state data centre or an empanelled cloud, without a rewrite.

Source handover

Source code, build pipeline, documentation and runbooks are contract deliverables with dates.

Tender support

Find the right solution for your tender

Send us the tender number

We reply with the solution areas it maps to and a note on each eligibility clause.

pratik@padmanex.com

Contact

Ready to evaluate us for a tender?

Send us the tender number and we will respond on each eligibility clause.

Contact us
Illustration of three people seated at a table in a government records room going through a printed register together, one laptop open, light from a high window.