Case studies · Indy Hunger Network

Multi-agency citizen-facing service · Indianapolis, Indiana

Food assistance by web, mobile and SMS

Connects food pantries, meal sites and aid providers with people facing food insecurity.

Client: Indy Hunger Network
Location: Indianapolis, Indiana
Sector: Public interest

Illustration of a food pantry intake desk: a volunteer showing a client an SMS on a basic phone, shelves of tinned goods behind.

Illustration generated for Padmanex. Not a photograph of Indy Hunger Network.

2×: faster data updates from partner organisations
Result: Three access channels: web, mobile and SMS
Result: Multilingual access in the community’s main languages
99%: platform availability

The situation

Data from many partner organisations arrived slowly and inconsistently.
Limited language support, and limited access from basic devices.
A diverse user base needing secure access.

What we delivered

Partner data centralised on one cloud platform.
Multilingual and SMS support to widen access.
A secure backend managing users and data.

What this means for an Indian department

Web, mobile and SMS as equal channels, with language built in from the start, is the GIGW and Bhashini position. Many beneficiaries in India use a feature phone.

Related solutions: Grievance redressal, e-Governance platforms

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