Private sector · Australia
Claims that move on their own, and numbers the business can see
An Australian insurer handling claims from policyholders across the country.
- Client
- Name withheld
- Location
- Australia
- Sector
- Private sector
- Result
- Routine claims processed without manual rekeying
- Result
- Claims, policy and customer data in one view
- Result
- Reporting that no longer has to be put together by hand
The situation
- Much of the claims process ran by hand, from intake to assessment.
- Claims, policy and customer data sat in separate systems.
- Managers had little live view of claim volumes, turnaround or trends.
What we delivered
- Claims automation, so routine steps run from intake to routing without anyone rekeying them.
- Analytics that bring claims, policy and customer data into one place.
- Dashboards showing claim volumes, turnaround and trends as they happen.
- Further work across the insurer’s systems as the engagement grew.
What this means for an Indian department
An insurance claim and a scheme application follow the same path. A form arrives with documents, someone checks it against the rules, and it is approved, queried or rejected. Automating that path, and reporting on it without assembling spreadsheets, is the same work inside a department.
Related solutions: e-Governance platforms, MIS & statutory reporting
Want the full project history?
The client is not named here. Ask us and we will take you through the work in more detail.
